Refund policy

At Kanidar, we want you to be satisfied with your purchase. If you wish to return or exchange an eligible item, you may submit a request within 7 days from the date of delivery.

Eligibility for Return or Exchange

To be eligible, the item must be:

• Unused, unworn, unwashed and unaltered
• In its original condition
• Returned with all original tags and packaging intact
• Accompanied by a valid receipt or proof of purchase

Items that do not meet these conditions may not be accepted.

How to Request a Return or Exchange

Please contact us within 7 days of delivery at:

Email: kanidar.shawls@gmail.com
Phone / WhatsApp: +91 98777 94197

Return Address:
Kanchan Textiles, Trunk Bazar, Gokul Road, Ludhiana
141008
Punjab, India

Once your request has been reviewed and approved, we will provide instructions for returning your item.

Please do not send any item back without prior approval, as unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order details and clear photographs of the item and packaging.

Once verified, we will arrange an appropriate replacement or refund.

Non-Returnable Items

Returns or exchanges will not be accepted for:

• Customized or personalized products
• Gift cards
• Items marked as final sale
• Items that have been used, worn, washed, altered or damaged after delivery
• Items returned without their original tags or packaging

Exchanges

If you would like a different product, please first request a return of the original item.

Once the return has been approved, you may place a new order for your preferred item. Product availability cannot be guaranteed until the new order is placed.

Refunds

Once your returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7-10 business days. Your bank or payment provider may require additional time for the amount to reflect in your account.

For any questions regarding a refund, please contact kanidar.shawls@gmail.com.