Shipping policy

Order Processing

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.

During festive periods, promotions, or periods of high order volume, processing may occasionally take slightly longer.

Delivery Time

For orders within India, standard delivery is generally 7–10 business days.

Delivery timelines may occasionally be affected by courier delays, weather conditions, public holidays, or other unforeseen circumstances.

For international orders, delivery timelines may vary depending on the destination country, customs clearance, and local courier services.

Order Tracking

Once your order has been dispatched, tracking details will be shared using the contact information provided at checkout, typically via email and/or SMS.

Please allow some time after dispatch for the courier tracking system to update.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before payment.

From time to time, Kanidar may offer free-shipping promotions. Any applicable terms or conditions will be displayed on the website.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address, contact number, and PIN code while placing an order.

Delivery may be delayed or unsuccessful in cases of:

• Incorrect or incomplete shipping address
• Incorrect PIN code
• Incorrect contact information
• Customer unavailability during delivery attempts

If an order is returned to us due to any of the above reasons, additional re-delivery charges may apply.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order. We will do our best to assist before the order is dispatched.

Damaged, Missing or Incorrect Orders

Please inspect your order upon delivery.

If your parcel or product arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with your order details.

We may request clear photographs of the product, packaging, and shipping label, and in certain cases an unboxing video, to help us assess the issue.

Approved cases will be resolved in accordance with our Return & Exchange Policy.

Delayed or Lost Shipments

If your tracking information has not updated for an unusual period or your order has not arrived within the expected timeframe, please contact us.

We will coordinate with the courier partner and assist you in resolving the issue.

International Shipping

Kanidar ships both within India and internationally.

International shipping availability, delivery timelines, and charges may vary depending on the destination country.

Applicable international shipping charges will be displayed at checkout where available or communicated before order confirmation.

Please note that customs duties, import taxes, or other local charges may apply depending on the destination country. These charges, where applicable, are the responsibility of the customer and are not included in the product or shipping price unless specifically stated otherwise.

International delivery timelines are estimates and may be affected by customs clearance, local courier services, public holidays, or other circumstances beyond our control.

Shipping Support

For any questions regarding shipping or delivery, please contact:

Phone / WhatsApp: +91 98777 94197
Email: kanidar.shawls@gmail.com